Viking Star Hotel Reviews

ATATURK BULVARI YENI MAH 4/1, YENI MAHALLE 4, KEMER 07980, TURKEY

Reviews for Viking Star Hotel, Kemer, Turkey

LOCATION

4 out of 5
4 Stars

ACCOMMODATION

4 out of 5
4 Stars

KIDS FACILITIES

3 out of 5
3 Stars

OVERALL RATING

3.5 out of 5
3.5 Stars
The Viking Star Hotel provides the guests with many opportunities to relax and enjoy their holiday and the warm atmosphere in the hotel makes the guests feel at home. The complex is situated 150 metres from the resort centre, 500 metres from the nearest beach and this cosmopolitan resort has a good choice of shops, bars and restaurants, as well as 2 beaches and a good selection of water sports. There is a water park in the area and the nearby Moonlight Park has a dolphinarium with 3 shows per day. Rooms at the Viking Star Hotel have air conditioning, wake up service, LCD screen TV with SAT channels, mini bar, music, direct dial telephone, a private bathroom with shower and WC, hair dryer, safety deposit box and a balcony or terrace. Facilties at the Viking Star Hotel include a swimming pool with childrens section, sun beds, parasols, mini club, playroom, SPA, Turkish Hamam, sauna, masage, fitness centre, internet Cafe, cinema, dry cleaning and ironing service, doctor, car rental, a ballroom, 24hr room service, free wireless connection in the Lobby and various shows and entertainment throughout the day and night.
Meals & Drinks...All Inclusve breakfast, lunch and dinner buffet style in the main restaurant with both Turkish and International cuisine . A la carte restaurant . Snacks available throughout the day . Unlimited locally produced alcoholic drinks, soft drinks, tea and coffeee 10am - 11.30pm . Outdoor and indoor restaurants . Italian á la Carte restaurant . Snack bar . English pub . Lobby bar, Disco open 22.30 to 02.00 drinks are charged . SPA Cafe
"We stayed here and for the price we paid i would say its good value. The room we had was 324..."

We stayed here and for the price we paid i would say its good value. The room we had was 324 gave great views and was fine maybe a english 3.5 star. The hotel staff were fine ,friendly and atttentive.

Did hear one english lady complining about the desk staff but if i am honest her manner and language and the fact that she could not talk only shout made me ashamed to be a brit.

In fact the area of kemer is nice because there are few engish people here. If your looking for a fry up forget it.

The food was generally good, although over a period of a week all inc it does get a bit boring. I think this applies to all the inclusive deals. The breakfasts were superb and the coffee good.

Lots of choice, the lunch time is repetative and the evening the same. All the food is well cooked and there is plenty on offer it is actually a healthy menu, lots of great salad and pulses. The sweets looked fantastic but tasted strangly bland.the worst bit is the wine, the red very iffy the white horrible.

The local beer was pretty good so it was g and t for me. If you want to do excursions book outside the hotel and save lots of cash. Also the massage and facial service is five times cheaper outside.

The sauna gym and indoor pool are free and fine. The games room is a rip, 2 euros for an hour of pool but the table and cues are rubbish so you will have one game and leave as i did. Just outside the hotel is a market on a monday which is nice.

If you are a gent then I recomend leaving the hotel and going to the little shopping precinct to the right of the hotel, look for a barber and have a cut throat shave. It cost me 3 pounds and i was in there for 40 mins. I wont go into details it will spoil the experience. But it was great! A must!

All in all this is a nice hotel and we had value for money. I am not sure about peak season as i can imagine it could get crowded but i can only say i enjoyed it.

Ramsgate
Kent

LOCATION:
5 Stars
ACCOM:
4 Stars
KIDS:
3 Stars
OVERALL:
4.0 Stars
"We arrived at the Viking Star at about 3 pm on 19th June 2007. The weather was very hot,..."

We arrived at the Viking Star at about 3 pm on 19th June 2007. The weather was very hot, 103° and in our Gatwick clothes. We signed in and were told to sit and wait. The front of house manager (Woody Allen look-alike) came over to us and told us there had been a mistake with our booking and it was the Travel Agent’s fault for over booking, but not to worry because he had plenty of rooms in another hotel and that we could use all the facilities in the Viking Star. I asked him about the other hotel and he told me it was a very good 3* just down the road. I told him we had paid for 5* and that we were not prepared to accept this. He went away and pretended to make a phone call and came back and said he could not get in touch with our Rep and that there were still no rooms at the Viking Star. I said this was unacceptable as we had paid for 5*. He went away again, came back and said if we go to the Viking 3* it would be for just one night and that we could have a room the next day. He was making it sound like he was doing us a favour. At no time were we offered any refreshments. As we didn’t have a choice except to sleep in the foyer we agreed so the Manager got us a taxi. It wasn’t until after a 5 min drive (just down the road according to the Manager), we realised that this hotel was a 30 min walk (my husband is disabled). We got out of the taxi and the taxi driver demanded 5 YTL. I said the hotel had paid (they hadn’t) so I asked the driver for a receipt and he just shouted at us “NO, 5YTL” waving his hands about. So we had to pay him.

Got into the Viking 3* and realised with horror, no lifts. Still, we thought we can manage for 1 day. Got to our pokey little room, only a shower no bath and no room to swing a cat, had a shower and went downstairs. There are no lounge facilities only tables by the pool, so you have to find shade to sit in or melt. We don’t normally drink but this time we did until dinner time. DINNER, what a joke, I’ve taken some photos of this. Ended up eating a little bit of salad.

Next morning, fortunately I met a Rep from another company and told her what happened to us, she was disgusted and told the Receptionist to get hold of Yesil Dalyan (the overseas tour rep) which he did. After speaking to them the Receptionist gave us our 5 YTL for the taxi. He then explained that we were going to the Viking Star at 12 o’clock but the room was not ready. We waited until 1.30 pm. It was while we were waiting that we started talking to a Dutch couple – very nice people. They told us they had booked a week at the Viking Star and ended up at the Viking and that they had been there for 2 – 3 nights and they weren’t the only ones. Nearly everyone at the Viking were waiting to go to the Viking Star and some people had been at the Viking for 4 days waiting for rooms at the Viking Star. Oh, if you have to stay more than 2 days at the Viking the management will present you with a cheap bottle of plonk. We ended up with the Receptionist taking us to the Viking Star in his own car. We have never received an apology from anyone.

We arrived at the Viking Star and were told to go and have lunch and then we could have our room. LUNCH, what a joke, hardly anything left after the restaurant had been opened for only an hour. Found something to eat (no, we are not people wanting chips and pizza), Went back to reception and were given our room number – lovely we thought (room 324) overlooking the pool. It was worth waiting for. The room was very hot so we turned on the air conditioning, - Oh no! It was blowing out warm air. We went down to reception and told them and we were told we have to wait for it to start working properly. Went back to our room and realised that the air conditioning only worked with the electronic card (the one that opens your door as well) in the slot that turns on the power in the room. We took their word for it and kept the air conditioning on blowing out warm air. Had a cold shower to cool down and still the air conditioning was not working. Went back to reception and told them that it only worked with the card in the slot and that it was still blowing out warm air. So they decided to put a card in the slot to keep it running permanently. We left the room and sat in the foyer to give the room time to cool down. After a couple of hours we went back in the room and guess what? It was warmer in the room than outside. We went back to reception and they told us that there was nothing wrong. My husband asked to speak to the Manager but he wasn’t in. We were directed to a trouble shooter called Elif. Very pretty and very hard to get angry with. She told us that we have to give the air conditioning time to work. We actually believed all this. But anyway we kept the balcony doors open all night after spraying ourselves with citronella (the mosquitoes) and woke up drenched in sweat. My husband went down to reception in the morning and told them that if the air conditioning was not sorted out we were going to start sleeping in the foyer. We had it repaired about an hour later. Although they insisted there was nothing wrong we found some tell tale signs of copper electrical wiring on the floor in the room. At last a cold room (this is the 3rd day of our holiday). 2 o’clock the power is cut off – no lifts – no air conditioning anywhere – and no water. The power didn’t come back on until about 5 o’clock. The hotel has no back up system in operation. The hotel management tried to say that the power cuts were all over Kemer and it was out of their hands, we just wondered why an army of electricians were brought into the hotel. This is quite a common occurrence, the power usually goes off about 2 pm everyday. We believe when the hotel is full the system is overloaded.

By this time we were finding the whole situation quite funny (Fawlty Towers) and you do have something to talk about with the rest of the guests. We bonded quite well with most of the other guests that were ‘overbooked’. We played a game of ‘Who’s getting a room when a coach or taxi pulls up’. You can spot it straight away. The Woody Allen look-alike appears when a coach or taxi pulls up and you just know he’s there to order them to go to the Viking. Oh, if you’re Russian, no problem. The Turks will tell you they hate the Russians but they let them push to the front of queues and get served first. The AI finishes at 11 pm so all the Russians will shout out to the bar staff for drinks at about 10.55 pm and if you are at the bar waiting to be served and you are not Russian you can swivel until after 11 o’clock and then pay for your drinks. Sometimes the staff will just stop in the middle of serving you to serve the Russians, I think they are frightened of them as they are prone to starting trouble. In Kemer 90% of the tourists are Russian.

Sun beds are reserved as early as 3 am. By 8 am there is not a sun bed in sight, they are all covered in towels, not the Germans this time, but the Russians. There is a notice in the one lift that is working about reserving sun beds but the Russians just ignore it. It was quite funny one morning because about 5 am a gale started and blew most of their towels into the swimming pool or over the fence. The swimming pool is very nice, (have to say something positive).

The food in the main restaurant is absolutely disgusting, breakfast time you can get 3 min eggs (not cooked at all) or 5 min eggs (hard boiled). We asked for a 4 min egg but they didn’t understand. Lunch and Dinner is exactly the same – chicken, chicken and more chicken. The desserts are OK but the Russians will take a whole gateau to their table and trough it. Their table manners are atrocious, the hotel could save money on plates and just give them a trough and chuck all the food in it and tell them to get on with it. I must admit that not all the Russians are like that, just most of them. You also have a problem finding somewhere to sit, the restaurant is not big enough and the tables are not cleared very quickly. Now the A la Carte restaurant, it is free except for any drinks you might have. The food in there is exactly the same as the restaurant and they call it Italian, you don’t have a menu just the waiter explaining what food you can have, but it is nice because you have waiter service and no pushing and shoving. Now here’s the nub, you will go in the restaurant and be shown a table and they will pour you out a glass of water – you don’t ask for it, it is just poured. At the end of the meal you will be given a bill - 1.5 YTL per glass of water.

The Viking Star – I would never go there again if it was free, my nerves wouldn’t stand it. It shouldn’t be advertised because they are the ones overbooking and just filling up the Viking with guests who want the Viking Star. No way is this hotel 5*. I was talking to some Turkish guests and even they didn’t have a good word to say about it. I asked them about the food and even they agreed it was crap. They said that it was bad for Turkish tourism having a hotel like that as usually 5* AI in Turkey is excellent. I do know about 5* AI Turkey as we have stayed at the Kaya Belek, the Sun Zeynep and Didim Beach. The Viking Star hopefully will just be left with Russian guests who do not tip and do not spend their money, so the people who live and work in Kemer will make nothing out of tourism. They can blame the Viking Star. It is the worst hotel we have stayed in. It is such a shame that the Viking Star management seem to think that the guests are there solely for them. It is actually a lovely looking hotel. But the one thing that we are grateful for is the cleaners, they kept the rooms lovely and clean. It’s a shame the rest of the staff weren’t like them. On the whole I believe that the Management are to blame for everything. Change them and you might get a better run hotel.

ANDOVER
HAMPSHIRE

LOCATION:
5 Stars
ACCOM:
4 Stars
KIDS:
3 Stars
OVERALL:
3.8 Stars
Continue
More information

We use cookies to enhance your search and viewing experience when using the site.

If you continue using the site, we will assume you are happy with this. You can change your settings at any time following the instructions here.