Hotel Sun Zeynep Reviews

TASLIBURUN MEVKII BELEK, ANTALYA, TURKEY

Reviews for Hotel Sun Zeynep, Belek, Turkey

LOCATION

4 out of 5
4 Stars

ACCOMMODATION

4 out of 5
4 Stars

KIDS FACILITIES

4 out of 5
4 Stars

OVERALL RATING

4.2 out of 5
4.2 Stars
The Sun Zeynep Hotel is located in the resort of Belek on the Turkish Riviera. Due to it's location on a fine sandy beach the Sun Zeynep Hotel has a wonderful views of the sea. For your enjoyment there are beach towels, sun chairs, sun beds, umbrellas all free of charge. Facilities at the Sun Zeynep Hotel include a restaurant, 3 bars, market (mini market, souvenir, leather), 5 meeting rooms, doctor, rent a car, hairdresser, mini club, playing ground for children, laundry, 24 hours room service, internet cafe, generator, TV room. Rooms at the Hotel Sun Zeynep have Satellite TV, Minibar, Music, Direct Dial Telephone, Private Bathroom , Hair Dryer, Central Air-Conditioning and a Mini Safe.
Meals & Drinks...All Inclusive unlimited soft and alcoholic local drinks from 9.00am to Midnight and in the disco till 01.00am . Open buffet breakfast, lunch & dinner . Later breakfast, afternoon snack 15.30 - 16.30 . Coffee & cake 17.00 - 17.45 . Midnight snack 24.00 - 00.30.

Das war der schönste Urlaub den ich bisher hatte,das Hotel war super,ind ich würde jeder zeit wieder in dieses Hotel gehn um urlaub zu machen,
die Mitarbeiter sind alle sehr freundlich.

Den urlaub werde ich nie vergessen.

Mit freundlichen grüssen-Nicole

Saarbrücken
Deutschland

LOCATION:
5 Stars
ACCOM:
5 Stars
KIDS:
0 Stars
OVERALL:
5.0 Stars
"This hotel is excellent. The only reason we are not returning this year is the russians,..."

This hotel is excellent. The only reason we are not returning this year is the russians, they are very ignorant and need to learn some maners there were quit alot of them and through are stay we was informed that the hotel was owned by russians.

We would definatly be returning to this hotel as are stay was brillant but because of the russians we are not. This hotel is great for families especially ones with children.

You should definatly take a look at the open air disco as its brillant. We would recommend this hotel to anyone.

Kings lynn
Norfolk

LOCATION:
5 Stars
ACCOM:
5 Stars
KIDS:
5 Stars
OVERALL:
5.0 Stars
"We have just returned from Turkey, We were allocated place on arrival but were shown the..."

We have just returned from Turkey, We were allocated place on arrival but were shown the type of accommodation in a brochure and felt it would be pretty safe 5 * all inclusive. First impressions were dissappointing, the hotel just looked a bit dated, and tired, we stayed in the outside bungalows, they were really clean but although trying to be updated just missed the mark for a 5* for example the tiles in the bathroom must have been old fashioned and rather than a proper refurb, had painted them with tile paint and also the bath had been painted, having said that the cleanliness and linen changes could not be faulted, The staff were very friendly, and could not do enough for you. The pools were very clean but the slides in one pool needed a bit of attention in places just general wear and tear. I agree with a previous guest regarding the conferences, and the birds flying around in the main dining room. The birds fly in as the doors open and pirch around the room, which is a bit of a health hazzard i would say and I think has to be looked into a way of stopping this. I feel the ice cream situation is a bit mean as well, as my kids could only really have one a day if they were around at that particular time, there was no ice cream as a pudding choice in the main restaurant for their evening meal and they weren't keen on the other sweet choices,(more of an adult palete) you could purchase them in a coffee shop but felt that this was a bit of a con. Kids club team seemed to do an excellent job and the couple of times my younger ones went they had a good time. We were only there a week so stayed rather than complaining, just feel the 5* rating needs to be a bit more realistic and you would not be so dissapointed, All the porters, and reception, and restaurant staff made the holiday really friendly just feel hotel needs a bit of a refurb.

herts

LOCATION:
4 Stars
ACCOM:
5 Stars
KIDS:
5 Stars
OVERALL:
4.4 Stars

This was the best holiday we have ever been on. Lovely place, lovely people the staff cannot do enough to help you. I had 2 lovely weeks in this hotel and will definitely return

Pontefract
West Yorkshire

LOCATION:
5 Stars
ACCOM:
5 Stars
KIDS:
4 Stars
OVERALL:
5.0 Stars

FIRST TIME WE HAD BEEN TO TURKEY - HAD A WONDERFUL HOLIDAY - HOTEL LOVELY AND VERY CLEAN - ONLY SLIGHT MOAN WOULD BE THAT THE HOTEL IS IN A VERY ISOLATED POSITION AND THERE IS NO WHERE TO WALK. THE ANIMATION TEAM DESERVE A SPECIAL MENTION AS THEY WERE BRILLIANT AND THERE WAS SO MUCH FOR THE CHILDREN TO DO. WOULD GO BACK TO SUN ZEYNEPP AGAIN. (BURTON-ON-THE-WOLDS)

LOCATION:
4 Stars
ACCOM:
5 Stars
KIDS:
5 Stars
OVERALL:
5.0 Stars

This was supposed to be just an extra holiday but we enjoyed our stay so much that we will take our main summer holiday there with our two children. The staff were very courteous and couldn't help enough. The acess for disabled people is very good. The hotel is extremely clean and toilets are cleaned every 15 minutes. Everything is available on all inclusive and the grounds, facilities and animation team are fantastic.

LOCATION:
5 Stars
ACCOM:
5 Stars
KIDS:
0 Stars
OVERALL:
5.0 Stars
"Lots of complaints were voiced: ..."

Lots of complaints were voiced:

The hotel resteraunt:

The English were not catered for with the food. Same things on day in day out especially at evening meal. The first week most of the food especially potatoes and vegetables were cold.

Trying to get a table at evening meal was diabolical, it was like a cattle market. The germans were always queing up at 6pm to be first in the resteraunt. We were told after we complained to the manager of the resteraunt on numerous occasions that the 'Germans paid' ie they weren't fully inclusive which meant that they had to pay for their drinks and got excellent service. It took us a week and a half to get a bottle of water on our table.

Entertainment:

In the evening the set up for the entertainment in the main room (which was also the reception area was terrible. Not enough seating for the amount of people in the hotel.

There was a guy on a keyboard who played for an hour then had a break then played for another hour. He played and sang the same songs every evening. On wednesdays there wasn't anything on at all as they had the local stall holders in. People were bored to tears. There was another small room where the animation team put on some shows etc. This room was too small to hold many people and was so hot and stuffy. There was nowhere to get a drink in this room. The disco was also in this room in the eveining from 11pm to 1am which could be heard in many of the hotel rooms (we were on the 4th floor and could hear it)

Another problem was that some rooms could not get the cold air conditioning to work. We complained over and over again and kept getting the answer that all rooms were worked of the same system and there was no air conditioning coming through. Yet some rooms had it working. We just gave up in the end and had to have the balcony doors open all night and put up with the noise, as it was so hot.

The attitude of the reception staff was terrible. The were not helpful at all in many ways. One day the lady I was staying with went to the reception to pay for a telephone call she made from the room and we were told that we had a drinks bill to pay as well for imported drinks we had. We had not ordered anything at all and the attitude of the man behind the reception was terrible. In the end when it was sorted we didn't even get an apology.

This hotel is supposed to be a five star I would not even give it a three star rating.

We have put in a complaints form as well as many other people about this hotel. We would not stay at the hotel again and would not recomend it to anyone. If it had not been for the weather it would have been a terrible holiday.

LOCATION:
3 Stars
ACCOM:
4 Stars
KIDS:
0 Stars
OVERALL:
3.3 Stars

The hotel was fantastic, we will definitly go there again. We went for one week, next time we will go for two weeks. Lots of entertainment for the kids. The staff were very friendly and helpful.

LOCATION:
5 Stars
ACCOM:
5 Stars
KIDS:
5 Stars
OVERALL:
5.0 Stars
"I visted with my Step Father (who is wheelchair bound) and family. Despite asking for two..."

I visted with my Step Father (who is wheelchair bound) and family. Despite asking for two seperate rooms, we were offered at the time of booking a large Family Room, with four 'proper' beds (we were quite explicit on this). We were placed in a room with three beds and a camping bed. Despite asking the Thomas Cook rep to change this, she came up with various excuses, including it would cost us extra to change, there were no other rooms we remained in this room. The couple in the next room complained there room was too dark and were moved immedialtly, I'm sure this had nothing to do with the fact they had booked a lot of trips with the rep. The entertainment was none existant, one favourite was the 'entertainment team' going round with a metal ladel asking you to catch a ball in it. Darts was played some mornings for half an hour, (in the main reception/bar area) but when the Brits asked if we could use the dartboard in the advertised darts/games room, we were told 'no it had just been decorated'. The Thomas Cook Rep actually ran out of complaintment forms, but upon arrival back in the UK, Thomas Cook denied they had received a single report. Two families complained that their children had been roughly handled by the Arcade Room staff. The food was rarely hot and there was an obvious pecking order to how the staff treat you, ie we were 'all inclusive' the other nationalities were 'paying'. Though international barriers were broken at the New Year Gala Meal which the hotel had sold tickets to local Turkish people and conseqeuntly everything was aimed towards these guests, the majority of the English and Germans left before midnight and we all had our own 'New Year' in the bar. The bar staff were mainly polite but the same could not be said of the reception, restaurant and indeed the Thomas Cook rep. This holiday was so bad I will never travel with Thomas Cook again and if I won a holiday to the Sun Zeynep I would give it away. We spent over £2000 for a Xmas/New Year stay and with hindsight it was the worst £2000 we have ever spent. (North Ferriby)

LOCATION:
3 Stars
ACCOM:
3 Stars
KIDS:
0 Stars
OVERALL:
2.6 Stars

We have been to Turkey 3 times now, all holidays have been good but this hotel is by far the best hotel we have stayed in. Staff work long hours but were always helpful and couldn't do enough for you.

LOCATION:
5 Stars
ACCOM:
5 Stars
KIDS:
5 Stars
OVERALL:
5.0 Stars
"Good value for money holiday. The hotel swimming pool with its slides etc were excellent...."

Good value for money holiday. The hotel swimming pool with its slides etc were excellent. The animation staff worked hard to offer something for everyone, though there was no pressure to participate. The Food was generally of a good standard albeit that towards the end of the holiday it did seem quite repetitious. A lot of guest were upset as the plastic keys provided for the room did break fairly easily and on departure guest were asked to pay for replacements. If you refused to pay the hotel staff threatened that you would not be able to board the coach. Most people ignored this and were able to leave unhindered.

LOCATION:
3 Stars
ACCOM:
4 Stars
KIDS:
5 Stars
OVERALL:
4.0 Stars

This holiday was probably the best we have ever had.
Although the weather was wet and cold , it was still very enjoyable.
Disabled facilities were great, better than a lot of British hotels.
Staff were very friendly and the entertainment team kept us entertained well.

LOCATION:
5 Stars
ACCOM:
5 Stars
KIDS:
5 Stars
OVERALL:
5.0 Stars
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