Alcudia Pins Hotel Reviews

MAJORCA, BALEARICS

Reviews for Alcudia Pins Hotel, Alcudia, Majorca, The Balearics

LOCATION

4 out of 5
4 Stars

ACCOMMODATION

4 out of 5
4 Stars

KIDS FACILITIES

4 out of 5
4 Stars

OVERALL RATING

4.0 out of 5
4.0 Stars
The Alcudia Pins Hotel is an attractive holiday complex located in an exceptional setting where you can discover small, untouched coves and beautiful white-sand beaches with crystal clear waters. Situated in the north of Mallorca, between the white sand dunes and approximately 3 km from the centre of Ca´n Picafort, the complex is approximately 6 km from Puerto de Alcudia. There are also a profusion of wonderful bars, restaurants and shopping facilities in the area surrounding the hotel and there is an excellent golf course roughly 8 km away. There’s plenty to do here, holidaymakers can join in with everything from poolside bingo to beach volleyball. Plus, when the sun goes down, the outdoor stage lights up with everything from music acts to magic shows.

Rooms at the Alcudia Pins Hotel have a bathroom, WC, shower, air conditioning, central heating, satellite TV, mini bar, fridge, safety deposit box, kitchenette and a balcony or terrace.

Facilities at the Alcudia Pins Hotel include an outdoor pool with waterslide, sun terrace with loungers and parasols, childrens pool, playground, tennis, water polo, 5-a-side football, volleyball, basketball, table tennis, a games room, snooker, large screen video movies, souvenir shop, mini market, 24-hour reception, currency exchange, internet corner and a great range of entertainment at the Alcudia Pins Hotel, with daytime sporting activities that include pool games and nightly entertainment programme with professional shows, flamenco, pianist, live music, dancing, magic, comedy, games and competitions on the indoor or outdoor stages.
Meals & Drinks...SC . HB . All Inclusive full board meals in the buffet restaurant . 1 evening meal per stay at the Barbecue and Trattoria eateries . Snacks in Pins Burger 10.30 - 12.00 . Snacks in Trattoria 12.00 - 15.00 . Take away snacks from Pizzeria 12.00 - 15.00 . Ice cream for kids' from the kiosk by the pool 10.00 - 18.00 . Unlimited locally produced beer, wine and spirits, soft drinks, tea and coffee 10.00 - 23.00 . Buffet restaurant . A la carte restaurant . Pizzeria . Burger bar . Barbecue . Lounge bar . English style pub.

"Im just back from a 2 week stay in the Acudia Pins Hotel and i literally cant fault it - onl..."

Im just back from a 2 week stay in the Acudia Pins Hotel and i literally cant fault it - only complaint was there was only 1 other british family staying there until the 2nd week - it was mostly germans which was hard to comunicate with them.

The place was beautiful, beach was the cleanest beach i have seen. the staff were so helpful & cheery especially the bar staff - 2 in particular yusef & cecillo i think they were called?

Anyway, the rooms were cleaned twice a week & all towels changed. staff were very plesant. the reps were always n hand & keeping the kids entertained which was brilliant too watch - they all looked so happy! latest the bar shut was 1.30 so after that the place was silent - no noise at all :) id defo recommend this hotel to anyone whos wanting a chilled out holiday as there isnt many places nearby that open late to party.

Glasgow

LOCATION:
4 Stars
ACCOM:
5 Stars
KIDS:
5 Stars
OVERALL:
4.5 Stars
"Our holiday was a complete disaster, but I think the weather had a lot to do with, torrentia..."

Our holiday was a complete disaster, but I think the weather had a lot to do with, torrential rain and thunder storms and black outs was not my idea of heaven! The room was ok but the floor was filthy, cooker was rubbish but the bathroom was good although didn't notice an extractor fan and it got very steamed up.

No good restaurants I thought the food was rubbish, childrens evening entertainment was ok but it sounded like they were screaming into their mic's, could only stand it for an hour, then went to bed as we found no other entertainment in the evenings.

There was a broken slide in the play area which meant it was too dangerous for children to play on. A lot of the shops were closed as it was end of season and it looked like a ghost town!!

The pool looked lovely until we got in and it was freezing, then we got out again, my children were very dissapointed to say the least. My advise is don't go in october it's cold and the rainy season.

We were supposed to stay seven days but arrived on monday and went some on wednesday getting an earlier flight, costing me a fortune!!!

Tilehurst
Reading

LOCATION:
3 Stars
ACCOM:
3 Stars
KIDS:
3 Stars
OVERALL:
2.9 Stars
"We booked this accomodation, flights and transfers separately and saved a fortune!

We booked this accomodation, flights and transfers separately and saved a fortune!

Good points- situated right on a beautiful beach of white sand with turquoise sea. Breakfast in hotel restaurant was good quality with lots of choice (Cheaper to book before you go as they charge 10 Euros p.person p.day at reception.)

Staff very helpful and friendly. Nice Trattoria resaurant on the complex with stunning views over the beach. Everywhere very clean. Good variety of evening entertainment if you wanted it.

Bad points- Pool area very crowded, beds jammed in like sardines around the edge. Air-con in apartment not very efficient. Complex was noisy at night especially in apartments overlooking pool. Only a few shops and restaurants in the area so nowhere to go in the evening unless you got on a bus.

Overall we had a brilliant time as we wanted a relaxing beach holiday but teenagers would probably get bored here. Best suited to families with younger children.

Ilfracombe
Devon

LOCATION:
4 Stars
ACCOM:
5 Stars
KIDS:
5 Stars
OVERALL:
4.8 Stars
"My husband, 3 year old son and myself stayed at the Alcudia Pins hotel in june this year. W..."

My husband, 3 year old son and myself stayed at the Alcudia Pins hotel in june this year. We had a fantastic holiday and would highly reccomend this resort to anyone! The apartments had everything you needed and were regularly cleaned to a very high standard every 2 days. The hotel grounds, even the pavements at the hotel and around the pool were thoughoughly cleaned every morning. The hotel itself is great for kids. My 3 year old son loved the pool and even learned to swim while he was there!

A bouncy castle is put up every evening and there is also discos held for the children most evenings. The beach is a 1 minute walk away and is stunning...would highly reccomend a boat trip to formentor and a go on the pedal boats too! The food the hotel is great! The burger bar is great...the staff are so friendly and good with kids. There is a pizzaria at the hotel as well which we ony discovered on our last day...after spending a fortune at restaurants all week for average food we discoverd this pizzaria...it was very cheap and the food was the best we had eaten on holiday so would highly recommend dining there!

The only flaw with our hol is that we went self catering...there are plenty of supermarkets nearby but they are very expensive- so would recommend trying to go half board at least. Majorca is a beautiful island and Alcudia Pins is a great place to stay if you have a young family.

Londonderry

LOCATION:
5 Stars
ACCOM:
5 Stars
KIDS:
5 Stars
OVERALL:
5.0 Stars
"Was dreading our holiday because of reports left by others but we had a fantastic time, hote..."

Was dreading our holiday because of reports left by others but we had a fantastic time, hotel was so clean, rooms tidied every day & beds changed every 2 days. Hotel is right on the beach which is gorgeous, dont bother with the pool as it is really busy, but a 6 euro lilo from the shop and spend all day on the beach, perfect. Didnt eat at the hotel, we explored nearby restaurants, fannys bar which is on the beach next door to the hotel does gorgeous steaks and pizzas etc. A 6 euro taxi ride takes you in to ca,n picafort which has a fantastic selection of eateries and cheap bars which are really much cheaper than the other areas, try Buddies for cheap beer and lovely english breakfasts. Shops mostly sell the same touristy type things and are quite reasonable. Hotel has tribute acts every other night which are brilliant but when the reps do their shows it is absolute crap !
Onsite supermarket has a pretty good selection of food, sliced bread is very expensive, much cheaper to buy the freshly made baguettes and cakes daily. We would definitely go back, and our 2 girls had a brilliant time too !

Port St Mary
Isle of Man

LOCATION:
5 Stars
ACCOM:
5 Stars
KIDS:
5 Stars
OVERALL:
5.0 Stars

I WENT WITH MY PARTNER AND MY 11 OLD DAUGHTER AND WE WAS ALL VERY IMPRESSED WITH THE PINS AND MY DAUGHTER SAID IT WAS HER BEST HOLIDAY SHE HAD EVER HAD SO IF ANYONE WISHES TO GO TO ALCUDIA VISIT THE PINS FIRST AND THE NIGHT TIME ENTERTAINMENT IS FANTASTIC ESPECIALLY THE ENTERTAINMENT TEAM.

SEDGLEY DUDLEY

LOCATION:
5 Stars
ACCOM:
5 Stars
KIDS:
5 Stars
OVERALL:
5.0 Stars

We have been to alcudia pins on several occasions and this has been the worst one ever. The accomadation was good as usual it was the resteraunt service and the meels. I actually complained to the manager who aggreed that they had not got enough staff. Also the entertainment was altogether pathetic the entertainment staff have got no idea whatso ever how to entertain adults or children. After this holiday we have decided that we will not gov there again.

sheffield

LOCATION:
4 Stars
ACCOM:
4 Stars
KIDS:
2 Stars
OVERALL:
3.5 Stars

Alcudia pins great hotel fantastic location, everything you want in a holiday, great on site reps, hotel staff very helpful, ps burger staff great with kids, i booked as soon as i got home for next year.

greenisland

LOCATION:
5 Stars
ACCOM:
5 Stars
KIDS:
5 Stars
OVERALL:
5.0 Stars

The holiday was perfect for my family. the standards of the hotel and surrounding area was excellent. I would definately return to the resort and hotel and would also highly recommend to friends and family thinking of a holiday there.

St. Helens

LOCATION:
5 Stars
ACCOM:
5 Stars
KIDS:
5 Stars
OVERALL:
5.0 Stars
"We stayed here in the Easter holidays. It is quite far from the centre of Alcudia and should..."

We stayed here in the Easter holidays. It is quite far from the centre of Alcudia and should really be advertised as being in between Alcudia and C'an Picafort. There are only a handful of retaurants outside the complex. The beach is however faultless and this is where we spent much of our time. It is 100% aimed at british tourists, including the entertainment. During our stay we chose not to make use of the entertainment as it took place in the underground room which was filled with smoke. During the summer months they use the outside stage though. Our apartment was spacious enough and the balcony was quite large. The kitchen facilities were very basic and we tended to eat out most of the time, choosing to catch the bus into C'an Picafort. We wouldn't stay here again as there is too little going on within the close vacinity of the complex. We didn't use the kids clubs as our children are a bit too old for them now.

Northwich

LOCATION:
3 Stars
ACCOM:
3 Stars
KIDS:
4 Stars
OVERALL:
3.3 Stars
"What a fantastic holiday, the first time we had been abroad with our children 8 months and 3..."

What a fantastic holiday, the first time we had been abroad with our children 8 months and 3, we were half board on a ground floor room and the staff were lovely. We found the Airtours Excursions expensive and used an operator called No Frills Excursions we got the leaflet from reception. The pool was great and we found plenty of room round the pool. The only drawback is that we found the food on a half board basis repetitive, even though it was tasty if you didn't mind having the same sort of thing each evening. We let the boys go to kids club a couple of times and found the child care excellent, I was nervous about leaving the baby but they were great, no problems at all. We heard about the pool problems before we went and were quite worried, but our minds were put at ease when we saw them testing the water regularly. We had such a great time we have actually booked to go back with friends and their children and can't wait to go. (POOLE)

LOCATION:
5 Stars
ACCOM:
5 Stars
KIDS:
5 Stars
OVERALL:
5.0 Stars

Stayed for week late August and thoroughly enjoyed ourselves. Location is a bit of a trek from main port but as in previous reports we used buses which come regular but sometimes very crowded. Taxi fare was around 6 euros but were hard to find at busy periods. Entertainment was good for all age groups and the beach was perfect. Food was okay in restaraunt but we used local bars to eat in as choice was better. All in all good value for money, going back for Easter hols this year! (bolton)

LOCATION:
5 Stars
ACCOM:
4 Stars
KIDS:
5 Stars
OVERALL:
5.0 Stars
"Wow, this place hasnt changed since i last went there when i was 12 years old (bearing in mi..."

Wow, this place hasnt changed since i last went there when i was 12 years old (bearing in mind im 24 now). The holiday didnt start off very well a 7 hour delay out of newcastle airport, but we made the most of loosing a whole night of our holiday. After arriving in resort at about 3.30in the morning, reception staff were efficent and polite and gave us great directions to our appartment. Luckily we were in E block room 107 ground floor and over looking the pool, Fantastic. Waking up in the morning and opening the pation doors on to the well furnished balcony, to the view of the sea and the pool was well worth it. The kids loved it. Funnily enough this was the same room i stayed in on my previous visit here, although furnished to a higher standard. It was clean and a good size for the 4 of us, the other 2 in our party had another apartment in block H (dont go to that block). Bathroom was nice, kitchen was alittle small but who cooks on holiday????? The pool was extremely clean, with water samples taking on various times through the day, enough sun beds to go around, woohoo no early morning get ups, pool bar was great and reasonably priced, theres always something going on around the poolside, either alcudia pins own reps or airtours reps, all in all a great atmosphere. Try the buffet restaurant the half board holidaymakers use, 12E and all you can eat, wide choice and very tasty. The best thing about the alcudia pins is the entertainment, day and night, for kids and adults. My kids are normally very shy but joined in the kids clubs up 2 3 times a day if i wanted them to go, Sarah and Mike have to be one of the best kids club reps i have ever come across, friendly nice natured and made my kids feel good about themselves, and if they are happy you are as well. The mini disco was great for them even you end up dancing to the theme tune cartoons heros. Then u have bingo and then its adult ents time, OOO yeah and the golden sands of alcudia are right on ya doorstep, u cant get better than tht now can ya. I think ya holiday is what you make it, and, although there is alot of negative comments on the alcudia pins i think those people need to ask themselves wht they have come on holiday for, as what it says in the brochure you get and more!!!! Cant wait to go back.
(newbiggin by the sea)

LOCATION:
5 Stars
ACCOM:
5 Stars
KIDS:
5 Stars
OVERALL:
5.0 Stars
"The hotel itself was OK, but the variety of food on offer was quite limited. The whole area..."

The hotel itself was OK, but the variety of food on offer was quite limited. The whole area frequently smelled of drains and there were lots of flies and mosquitoes. The self catering facilities were poor, all markings on the cooker had worn off and it was impossible to tell if it was on high or low, or indeed on at all. Despite being a two bedroom apartment there was only sufficient soft seating for three. The TV was wall mounted high up in a corner and the volume had been limited making it almost inaudible, not that this mattered much since the only English speaking channels on offer were BBC1, BBC4 and CNN. It was quite frankly a complete wash out as we had 4 days sunshine out of two weeks. The sea view from our apartment also took in the bin area of a restaurant next door. (Liverpool)

LOCATION:
3 Stars
ACCOM:
3 Stars
KIDS:
0 Stars
OVERALL:
2.9 Stars
"Just got back from a week at Alcudia Pins hotel. Never Again! Disgusting smell, dirty rooms,..."

Just got back from a week at Alcudia Pins hotel. Never Again! Disgusting smell, dirty rooms, almost no cleaning done just re-make beds and refresh towels. Staff not interested in any complaints. The air-con had been turned off by the manager who had decided it was too cold to have it on. So, we were unable to open patio doors because of smell and no air conditioning--not good. Shouldnt be adverised as Alcudia as its no-where near and so much closer to C'an Picafort.
Plus side---great beach. (Derby)

LOCATION:
4 Stars
ACCOM:
3 Stars
KIDS:
0 Stars
OVERALL:
3.4 Stars
"After reading some of the reports on the alcudia pins I considered canceling or changing my ..."

After reading some of the reports on the alcudia pins I considered canceling or changing my choice of accomodation. But on the whole the alcudia pins was great, friendly staff and near the beach that we wanted.

We had some minor gripes with things but that is to be expected when you have two small children and the grandparents in tow.

The beach was great and very clean and we spent most days there except a few.

Our only complaint/disappointment.
On arrival we were informed about a welcome meeting by the tour company the next day, as this was our first family holiday abroad we decided to go as the kids wanted to join in the activities etc.

That morning we joined all the other families for the meeting, what followed could only be described as a 'hard sell' directed directly at the children and ourselves. This included being harassed into booking a pirates show that according to the rep was 'unmissable' and 'great for kids' but in truth a disaster from start to finish and very poor value for money as once you are there you are again bombarded with the merchandise marketing machine.

At the very least we expected som practical advice and information, there was none.

We booked other day trips from the reps as well, all expensive and all at the meeting.

After several days at the beach we met other families who were not so naieve as ourselves, they shopped around with local excursion companies and paid a lot less than we did.

On speaking to the rep about the difference in prices he informed me that this was for insurance purposes and that the other guests were not covered for insurance. What a load of balderdash!

I work for an insurance company and it did not take a genius to work out that this was a pack of lies created by the tour company to increase their sales and create distrust of the cheaper competition.

On the whole I was very disappointed in the tour operator approach, they sold us an over priced product and lied to us to increase their bottom line.

My advice, shop around as the tour operator airtours is a rip off. (londonderry)

LOCATION:
5 Stars
ACCOM:
5 Stars
KIDS:
4 Stars
OVERALL:
4.5 Stars
"After reading a lot of negitive reviews about alcudia pins ,we decided to go anyway, and so..."

After reading a lot of negitive reviews about alcudia pins ,we decided to go anyway, and so glad we did , beautiful resort with a huge but maybe cold pool , a safe kids pool and a spa .walk 1 min from your apartment and you are on a glorious beach . we had a 18 month old with us and she loved it , ok maybe the evening entertainment is a little tedious ,and sometimes when the weather was cool the evening entertainment was inside which is alittle small and smoky, but when the entertainment was outside it was great as you sat sipping your pint to a seaview .we went half board and the waiters were really freindly and always waved and played with the children , they tried really hard with the food, which was buffet service , to suit all cultures , and pulled it off 99% of the time ,didnt like runner beans or garlic for breakfast myself !!.The resort had its own shop and play ground with bouncy castle for the kids as well as a kids club and the reps run volley ball,football and cricket for the older kids daily .
A in all a GREAT holiday and im going back again next year ! . (stevenage)

LOCATION:
5 Stars
ACCOM:
5 Stars
KIDS:
5 Stars
OVERALL:
5.0 Stars
"Being in our very early 20's, this was both mine and my boyfriends first holiday on our..."

Being in our very early 20's, this was both mine and my boyfriends first holiday on our own together and we couldn't have asked for better. The resort was great. Down the long stretch of road was the main centre of Alcudia with plenty of bars and restaurants, including KFC and pizza hut, as well as traditional restaurants. Although it was a nice walk, a bus service ran every 15mins and was very cheap. The beach was fantastic. Miles long and pale white sand with plenty of sun beds and parasols, at a small charge. The accomodation was great. Very clean with everything you need on site. As well as the main restaurant there was a pizzeria, burger bar and a la carte restaurante. Although this may not be everyones taste, it was perfect for a first time holiday. There was a supermarket on site, as well as a disco, though this was very quiet. Literally 20 steps out of the pool and you're on the beach which is great. The only problems I found were that th half board food was a little repetative but even half board rooms have a kitchenette. Also we were left sweets beside the bed. Although this was a nice gesture they attract ants if you leave them there so be sure to move them so you dont wake up with a bed full of ants. No ants were seen once these were removed! (Kent)

LOCATION:
5 Stars
ACCOM:
5 Stars
KIDS:
5 Stars
OVERALL:
5.0 Stars

Excellent value for money. If you go on holiday to have some fun and enjoy yourself you can't go wrong here. If you want a romantic quiet secluded place then try elsewhere.

LOCATION:
5 Stars
ACCOM:
5 Stars
KIDS:
0 Stars
OVERALL:
5.0 Stars
"On travelling to the pins i found the place to be very basic and extremely expensive. If you..."

On travelling to the pins i found the place to be very basic and extremely expensive. If you were not awake and by the pool by 6am you got no sun bed, everything was aimed at getting the maximum amount of money from the holiday maker especially children 2 euros for a bouncy castle for 10 mins for a family hotel i found the pins to be a money grabbing hotel and wont be back.
I also found that a majority of people there were very anti irish or maybe we just picked the wrong 2 weeks . The one good thing was the beach , that was excellent and very safe. (derry)

LOCATION:
3 Stars
ACCOM:
2 Stars
KIDS:
2 Stars
OVERALL:
2.0 Stars
"The holiday fulfilled all expectations and more.
The staff were friendly, obliging an..."

The holiday fulfilled all expectations and more.
The staff were friendly, obliging and efficient in all aspects.
The pool was very clean, as was the area around it. Toilet facilities in all areas were adequate and clean.
Entertainment was very good, both the pro-acts and the airtours' own entertainers.
Bars and restaurants were clean and food was excellent, service efficient.
There is no way i could complain, but the slight problem i had was that there was no separate pool to swim for exercise, as it was always full of children and teenageers. However, given that this is a family hotel the facilities were excellent and appropriate. (barnsley)

LOCATION:
5 Stars
ACCOM:
5 Stars
KIDS:
0 Stars
OVERALL:
5.0 Stars
"The holiday was great overall ...we travelled into nearby alcudia town and it was a great co..."

The holiday was great overall ...we travelled into nearby alcudia town and it was a great couple of days on the beach and boats .The beach near the hotel was clean and not too busy and the was a boat that ferrys you to other parts of the island 300yrds along the beach which is handy.
The food was the main downside ...we went half board and on the first day the burgers were blood red and we left the restaurant.
Next day we gave it another go and the chicken was bright pink so we complained to the reps but didnt get anywhere so we ended up going self catering which caused a lot of extra expense and friction!!
Something else you should bear in mind is although the site has an on site medical centre my yougest had a small accident and you have to cough up 60+euros to see the doctor which can be refunded at a later date but if you havent got it , it could leave you with real problems (west midlands)

LOCATION:
4 Stars
ACCOM:
4 Stars
KIDS:
4 Stars
OVERALL:
3.8 Stars

We all suffered from a bug in the pool called ' cryptospirodium ' makes you vomit , dehydrate and can cause IRRITABLE BOWEL SYNDROME ' and chronic fatigue. These are a few problems my family suffered with. A complete nightmare. All caused by uncleanliness. (SUNDERLAND)

LOCATION:
5 Stars
ACCOM:
3 Stars
KIDS:
2 Stars
OVERALL:
2.9 Stars

Having to please a 7yr old and a teenager of 15 was hard but this holiday pleased us all reps where great and worked hard would recomed this holiday as it suits all ages . Bril hol x

LOCATION:
5 Stars
ACCOM:
5 Stars
KIDS:
5 Stars
OVERALL:
5.0 Stars

I THINK THIS WAS THE BEST HOLIDAY WE HAVE HAD THERE WERE 4 GENERATIONS OF US THERE AND THERE WAS SOMETHING FOR EVERY ONE FROM MY MUM OF 68 TO MY GRANDSON OF 6 YEARS WE WERE SO IMPRESSED I BOOKED TO GO BACK AGAIN THIS YEAR WHEN I CAME HOME THE STAFF WERE HELPFULL AND THE CHILDRENS REPS WERE JUST FANTASTIC THE BEACH WAS THE BEST WITH CLEAR BLUE SEA CANNOT WAIT TO GO BACK WE WENT TO THE PIRAT SHOW THAT WAS WELL WORTH GOING IT BRINGS THE KID OUT IN YOU ALL JUST TRY IT YOU WILL LOVE IT PROMISE

LOCATION:
5 Stars
ACCOM:
5 Stars
KIDS:
5 Stars
OVERALL:
4.9 Stars
"Please dont go to this hotel or expect any customer service from airtours or going places. ..."

Please dont go to this hotel or expect any customer service from airtours or going places. Then hotel was in the middle of nowhere, a good three quarters of an hour walk from the town centre, and main harbour. The swimming pool was cramped, if you did not get up at 5.00am in the morning, then dont expect to get a sun lounger. This hotel is billed as kids club themed hotel. So this is the only hotel i have ever been too, that does not supply sun canopys. So that you can protect youre children from the hot sun. This is ludicrious. The prices on site are sky high for anything, be that food or drink. But because of its location you are faced with a taxi ride every night into the town centre or pay the over inflated prices on site.

Airtours are offering very over priced jaunts to places of interrest.
ie the caves of drach cosst 50 euros for an adult, and 25 euros for children.
On hiring a ford focus car for the week at 120 euros we visted the caves of drach ourselves at a cost of 9 euros for an adult and kids went free, thats not a misprint kids go free.

dont mention the diseased pool, that no one is claiming responsibity for.
dont bother complaining to Airours or Going Places, as they offered us £10 off our next holiday. As for the other reports of people who stayed at the pinns during the height of the diseased pool scandal, i question if they are genuine holiday makers. how can you say you stayed there when the pool was shut and the staff being investigated.

LOCATION:
3 Stars
ACCOM:
2 Stars
KIDS:
2 Stars
OVERALL:
2.1 Stars

it was the worst holiday we have ever had in majorca we go there every year but never again to the pins its dirty and the hotel staff werent very helpful when we all came down with a tummy bug and they tried to tell us the bug came from the sea when it was the pool

LOCATION:
2 Stars
ACCOM:
3 Stars
KIDS:
2 Stars
OVERALL:
2.2 Stars

I visited the alcdia pins and found it was fantastic for children plenty to do and very safe accomadation basic but went self catering and found very expensive packet of normal walkers crisp 73p everything costs not cheap but if you have a few bob definately place to go

LOCATION:
5 Stars
ACCOM:
4 Stars
KIDS:
5 Stars
OVERALL:
5.0 Stars
"We returned from our holiday in July, and had a fantastic holiday. We really couldn't f..."

We returned from our holiday in July, and had a fantastic holiday. We really couldn't fault it. The reps had us entertained, we laughed so much. The evening entertainment was great, the tribute bands were very entertaining. It was so nice to walk straight from the hotel & onto a clean beach with great sea. The children loved the bikes in the evening, playing football on the tennis courts, the games room, getting on the stage for the songs at the end...EVERYTHING!!. The rooms were cleaned by a lovely woman, very pleasant. We WILL return there, I hope we can get reps as good as we had....

LOCATION:
5 Stars
ACCOM:
5 Stars
KIDS:
5 Stars
OVERALL:
5.0 Stars

We have just returned from our best holiday ever having stayed at the Alcudia Pins. The complex had everything we wanted and more for entertaining our two young children. It is definately a family place-not for couples !The beach was superb. We will definately be going back!

LOCATION:
5 Stars
ACCOM:
5 Stars
KIDS:
5 Stars
OVERALL:
5.0 Stars

Our stay at alcudia pins brilliant. Everything we found there was clean, the staff were very friendly and made us feel welcome. We will deffinatley be visiting alcudia pins again next year!

LOCATION:
5 Stars
ACCOM:
5 Stars
KIDS:
5 Stars
OVERALL:
5.0 Stars
"Having stayed at the Alcudia Pins last year and even recommended it to my brother for his ho..."

Having stayed at the Alcudia Pins last year and even recommended it to my brother for his honeymoon, I was distraught to find the poor levels that this complex has sunk to. We arrived for 2 weeks on 19th July 2003. Dirty pool, dirty all around the complex and apartment. I had a 2 year old in hospital for 2 days with a gaestric illness WITHIN 18 HOURS of arriving there, and have returned home to have my 8 year old confirmed as having the Cryptosporidiosis bug.

The reps and management gave little if no notification of these problems confirmed or not, and we along with hundreds of other holiday makers had an appauling time. We recieved all of our health information first from The Sun newaspaper instead of the hotel management !!!

My sister who was over in the area after we left says that the Alcudia Pins looked as if it was shut.

Solicitors are now involved.

They may do a lot of work to this hotel, but I would be amazed if may people would return who had sat and watched children andadults alike go through so much trauma and illness.

Take this with a pinch of salt, but alledgedly this is not the first time this health problem has been around at this hotel.

LOCATION:
4 Stars
ACCOM:
3 Stars
KIDS:
5 Stars
OVERALL:
4.2 Stars
"The rooms at this hotel were not cleaned very well-the floors were filthy, on our arrival, w..."

The rooms at this hotel were not cleaned very well-the floors were filthy, on our arrival, we found someones contact lens on the floor. Cleaning in Alcudia Pins means sweeping the dirt from one spot to another. The meals were nice, but very regimented-there are 2 sittings: 1st: 6:15-7:30; and 2nd: 8:00-9:15. You are allocated your sitting on arrival, and are allowed no choice-the Head Waiter ushers you out of the dining room, and so you cannot afford to be leisurely. The pool is lovely, although extremely difficult to get a sunbed by-there simply isn't enough sunbeds for the number of guests staying at this hotel. The beach is a saving grace-white sand, crystal blue sea-you do have to pay for your beds here though, as they are owned by the local council. Location is a bit poor-you are way out of the centre, and there are only a handful of restaurants and shops close by(although there is a good regular bus service, a taxi rank right outside the hotel, and a little mini train that all take you into the centre). The evening entertainment is on an outdoor stage and centres around tribute bands and the like-my daughter really enjoyed this!
And we took a very good excursion from Alcudia to Palma and Marine Land-extremely good value for money. I would recommend the resort, but wouldn't recommend the Pins hotel.

LOCATION:
5 Stars
ACCOM:
3 Stars
KIDS:
3 Stars
OVERALL:
3.7 Stars

This was our first family holiday, when we first arrived we thought wow, the pool was lovely there was so many things for our 3year old to do..but as the week went on more and more people started to become ill, but no one knew where the illness was coming from..
On our return home after a week our little boy become very poorly and is now thought to have cryptosporidium caught from the pool.

LOCATION:
4 Stars
ACCOM:
4 Stars
KIDS:
5 Stars
OVERALL:
4.1 Stars

The Pins Hotel is an excellent familiy resort. It has a wide range of facilities and good entertainment programme. It is ideal for families of all ages. The pool is a little small for the resort and you have to be up very early to reserve a place. Overall a very good place to go. Unfortunatley, we were very unluck and contract the Crypto-Sproidum bug, which did ruin the second week of our holiday. I am sure that once they have sorted out this issue the Pins will be an excellent place to go.

LOCATION:
5 Stars
ACCOM:
5 Stars
KIDS:
5 Stars
OVERALL:
5.0 Stars

NIGHTMARE. We asked to come home after I caught a debilatating bug from the filthy pool giving me and my son (& later other 2 kids) severe diorea and stomach cramps. Literaly hundreds of other people caught it & some had to be hospitalised. Not within walking distance of any shops or bars apart from the small handful around hotel. Rooms are very small. Could'nt wait to get home. Could'nt imagine a worse holiday.

LOCATION:
3 Stars
ACCOM:
3 Stars
KIDS:
5 Stars
OVERALL:
3.6 Stars
"We have just returned from Alcudia having had a fantastic holiday. This was our first holida..."

We have just returned from Alcudia having had a fantastic holiday. This was our first holiday abroad with our 2 children (3 and 2) and we couldn't have chosen a better place to have stayed. The Alcudia Pins could not be faulted in any way. The accommadation was modern, spacious and clean. The reps and the kids club staff were fun and friendly and the restaraunt had a great choice of delicious meals. The hotel backs onto a beautiful sandy beach where the sea was warm and very shallow, ideal for children. The hotel is in a quiet part of Alcudia but has plenty of entertainment, restaraunts and shops within walking distance. There are bus stops right outside the hotel which will take you all over the island. The best trip we made was to Marineland, just outside Palma. We all loved the dolphin displays and there was loads to do for the kids. We'd recommend this hotel to anyone travelling with children and we shall be going back next year without a doubt.

LOCATION:
5 Stars
ACCOM:
5 Stars
KIDS:
5 Stars
OVERALL:
5.0 Stars

Me and my family have just come back from the best holiday weve had so far . The hotel was excellent very clean and tidy . The children's club and creche were great a great time was had by all, food was brill, eat as much as you wanted, straight on to the beach very clean very safe walk right out in sea and it was still only to your knees. All this people that put this hotel down must be mad or just like moaning

LOCATION:
5 Stars
ACCOM:
5 Stars
KIDS:
5 Stars
OVERALL:
5.0 Stars
"I can honestly say this is the worst place I have ever been to in my life!! The hotel was ve..."

I can honestly say this is the worst place I have ever been to in my life!! The hotel was very basic, not much going on. The food was the same every day in the hotel restaurant, chips, chips and more chips! We had booked 2 rooms for our party, however the hotel gave one of our rooms away to someone else who had been moved due to an infestation of cockroaches on the bottom floor. We had to squeeze 5 people into a 3 person room, we asked on numerous occasions for extra bedding so the children could sleep on th sofas, in the end they used their coats!! The staff were not at all helpful and even the rep didn't want to help as there were so many people complaining about the place. It took two days to get a gesture of good will, which was a half board pass into their restaurant. However this was so poor we ate out anyway! The room wasn't cleaned in the whole week we were there and no clean towels either. The fridge leaked all over the floor, the glass was broken in one of the glass windows, and as it was practically down to the floor it was a big worry with children. The patio doors didn't work properly either. We filed reports on all of these things when we first got there, and nothing was done about it until the last day when the reception staff who were checking us out tried to bill us for everything. The kids club was pathetic, and only open at limited times. Only 1 bar open all day and snacks were very limited. I would never go back to this hotel, ever!! The staff were rude beyond belief and not at all the least bit helpful. My recommendation would be just don't go! (sunderland)

LOCATION:
4 Stars
ACCOM:
2 Stars
KIDS:
3 Stars
OVERALL:
2.8 Stars
"THIS WAS OUR FIRST HOLIDAY WITH THE KIDS, AND WHAT A HOLIDAY, I CANT FIND A FAULT AT ALL. TH..."

THIS WAS OUR FIRST HOLIDAY WITH THE KIDS, AND WHAT A HOLIDAY, I CANT FIND A FAULT AT ALL. THE ACCOM WAS VERY GOOD AND CLEAN, THE STAFF AND REPS WERE VERY HELPFUL. THE FACILITIES WERE GREAT ALL I NEEDED WAS INSIDE THE HOTEL COMPLEX, FROM FOOD TO CHILD MINDERS AND THE MOST REASSURING FACT OF ALL WAS A MEDICAL CENTRE WITH A TRAINED NURSE AND A DOCTOR ON CALL TO THE HOTEL. WE LOVED IT SO MUCH THAT I HAVE BOOKED ANOTHER STAY FOR THE FIRST TWO WEEKS IN MAY. THIS TIME I WILL HAVE MY PARENTS AND DISABLED BROTHER AS PART OF OUR PARTY.............. WELL DONE ALCUDIA PINS !!!!!!

LOCATION:
5 Stars
ACCOM:
5 Stars
KIDS:
5 Stars
OVERALL:
5.0 Stars

We have just returned from Alcudia Pins and are already looking forward to going back.....BRILLIANT.

LOCATION:
5 Stars
ACCOM:
5 Stars
KIDS:
5 Stars
OVERALL:
5.0 Stars

Our holiday was fantastic 10 out of 10 for everything. Entertainment team worked very hard, reps took time out to join children by the pool just to have a chat - very friendly. We stayed on the complex for the majority of the holiday as there was so much to do. Just one negative thing, people used to put their towels on the sun loungers about 6am,then didn't bother going to the pool side until the afternoon - very annoying!!!

LOCATION:
5 Stars
ACCOM:
5 Stars
KIDS:
5 Stars
OVERALL:
5.0 Stars

Great holiday reps worked hard food ok accomadation brilliant location great bus into alcudia 70 pence 4 an hour . Great place for relaxing holiday.

LOCATION:
5 Stars
ACCOM:
5 Stars
KIDS:
5 Stars
OVERALL:
5.0 Stars

Great Location with easy acces to beach and marina. Pool small and crowded.

LOCATION:
4 Stars
ACCOM:
5 Stars
KIDS:
0 Stars
OVERALL:
4.5 Stars
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