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| Riu Tropical Bay (Watch a video) |  |  Address: Norman Manley Blvd, Negril, Jamaica
Blending right into the bounty-like beach, the Riu Tropical Bay most certainly lives up to its name. Stretching right along an exotic slice of shell-coloured sands, this wonderful hotel will make all your faraway shores dreams come true. And the good looks continue with the lush landscaped gardens and views out over the captivating countryside. Built in an elegant colonial style, when it comes to facilities here – everything was thought of. There are the five restaurants, serving up a medley of Japanese and Italian delicacies as well as an a la carte and grill and steakhouse option. That lot will soon fill you up! Something else to shout about are the freeform pools, which look like theyve been lifted from a Roman spa. Flanked by comfy sun beds and a whirlpool bath – its oh so tempting to spend all your time here. Thats fine by us, who could blame you! But make sure you check out the beach too. Sprinkled with a crowd of nodding palm trees, which provide fantastic shade, the sands melt into shallow turquoise waters. Its a tropical treasure. If youre more the get-up-and-go type, youre in for a treat here as well. Theres a fully equipped gym and sauna, volleyball and tennis courts and down by the Caribbean Sea you can get to grips with windsurfing and scuba diving. And theres just as much to do during the evenings with a glittering entertainment programme including live shows, theme nights and, if you fancy donning your dancing shoes, a disco. Will all this at your fingertips, the Riu Tropical Bay is a truly a piece of paradise. | | Please send in your pictures of this resort or hotel
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operators for Riu Tropical Bay in Jamaica / Negril |    | | | Report number 1 of 6 | | First | Previous | Next | Last | | | Ratings: | Location
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| | Details: | | Male Adults: | 0 | Date: | August 2006 | | Female Adults: | 4 | Tour Operator: | | | Number of Children: | 0 | Board: | All Inclusive |
| | Comments: | We check into the Riu Tropical Bay in Negril around 4:30 p.m. ecstatic to be in a tropical paradise for 6 wonderful days. Since there are four of us, we are given adjoining rooms.
Upon checking in, we are given a bolt and key for the safe's in the two rooms. We are told to make sure we place our valuables in the safe and do not lose the key, since it would be a 50 dollar fine for a lost safe key.
We unpack our belongings and place money, cell phones, jewelry, passports, airline tickets, etc. in the safe. Besides the occasional shower or two, the next three days are wonderful. We are having a great time basking in the sun and drinking rum runners with little umbrellas. Now I have heard to be careful in Jamaica because the people there have 'sticky fingers.' We are careful with our bags, and do not EVER leave anything unattended.
Since we are staying at an all inclusive resort, money is not really needed all of the time. Besides, we all had some money from before that we were using to tip the staff (which we did VERY OFTEN). We found no need to go into the safes until Sunday around 4:00. Three of us decide on Sunday afternoon that we were going to actually leave the resort and go to Margaritaville for a late lunch and some drinks. Before leaving, two of the girls go into their safe to get some money for this fun day out we thought we are going to have. They open the safe to discover all of their cash and two credit cards are gone. $700 and an Visa and American Express card to be exact, GONE. The room now turns into complete panic mode. There was no signs of breaking into the room. And the lock on the safe wasn't broken either. The key was never left alone. Someone was let in, and had a key to OUR SAFE. We call the front desk and our advised to come directly to the lobby. We go to the lobby and are met by the head of security. We proceed to tell him what happened, all the
while receiving piercing stares from staff at the front desk. Like they are thinking, 'How dare you accuse US'
The head of security follows us to the room to look around. The police are called and after about an hour a 'detective arrives.' He also comes in wearing jeans, a tropical button up shirt and hat. He is carrying a Marble copy book. Is he really going to write a police report on loose leaf?? He looks at the lock on the safe and the doors in the room for about a total of 5 seconds and throws the lock on the bed and says in a heavy Jamaican accent 'No sign of breaking in hear Mon.' He stays for about an hour trying to understand what we are telling him. It isn't that difficult. We were robbed. The robber was let in by someone at this resort. What is so difficult about that. At this point, we advise the staff that we need to make numerous calls to the U.S. And we also advise them that we are NOT paying for them.
We were violated on your grounds, the least they could do was foot the phone bill. Since it is Sunday, many places are not doing business. We find out that in fact one credit card was used, but the details wouldn't be available until tomorrow. The detective tells us that there is nothing more he can do until the report of the card activity is available. He gives us his card and tells us to call him in the morning. We then leave our room to meet with the Manger of the whole resort. We tell him what happened. We tell him that we do not feel safe and we want to get the next flight out of here. We tell him that we don't even HAVE to get a flight to Philadelphia. We just wanted to be back on American Soil. We tell him if we can't leave tonight, we want to have extra security at our front door and back veranda door. The general manager looks at us like WE are the criminals. He tell us that there is only one key to each safe. He tells us that we must of lost our key. He tells us that we have two rooms, maybe Myself and the other 'American Girl' stole the stuff. He says maybe we brought locals back to our rooms. He tells us that he can't get us a flight. And more importantly, he tells us there is nothing he can do and that the hotel isn't responsible for anything. Basically rubbing, no even better grinding salt into an already deep open wound and saying it's your problem girls.
I then ask for access to the internet to try and book our own flight out of this hell hole. He tells me to go into the gift shop and buy and internet card. Appalled at what is happening to us, we return to the room and decide that we will just go to bed and wait until the morning, when we have the credit card report. Scared to death, all four of us sleep in the same bed. We don't know how this intruder got in and whether or not he would be back. Most of the staff knew what was going on, and every place we went, we received stares and glares from staff. Who's to say whoever let him in to our room didn't call him and tell him that we are onto him. He could of came back and murdered us, and the hotel would not care one bit. The made no attempt to accommodate four foreigners. We receive the report from Visa the next morning and find out that the card was rang up to $2600 in charges. Four pages of charges from 15 minutes from the Hotel at a gas station to three hours away. They attempted a $20,000 American Dollar, charge twice. But both times
it was declined due to a $5000 limit. My two friends then go with armed officers to the gas station where the first purchase is made, and the receipt with the signature is pulled. The idiot didn't even have enough sense to sign my friend's name. He signed his own. The gas station attendant knows the man who did it. She says he is a regular that drives a tour bus. He is at that gas station almost every day. That is why she didn't ask him for his ID. The police tell her to call them when he comes in next and they will arrest him. Yeah. Ok.
Meanwhile the hotel manager and staff are made aware of what is going on and who it was that did it. They still could care less. They are still telling us that the stolen $700 in cash is not there responsibility. They are treating us like we did something wrong. Monday afternoon, they cut off our phone line to the United States. They wouldn't allow calls coming in or going out. We were waiting for our travel agent, lawyer, numerous people to call us. They wouldn't allow any calls. We had to sit in a hot, sweaty lobby for six hours waiting for our calls. The manager hung up on me three times. I asked to be connected to the United States embassy and was hung up on three times and then given bogus phone numbers. The manager wouldn't talk to our travel agent. He had his staff tell her that he was too busy or he was on a break. We sat in the lobby for six hours and watched him walking around, socializing with other guests. No one asked if we needed anything. I asked for a bottle of water and was told to buy one in the gift shop. We were treated like criminals. When we finally would get the manager to talk to us, he would get annoyed and walk away from us in the middle of talking.
When we tried to tell him that he should apologize for accusing us of stealing from each other, he told us no and walked away. It was like we were stuck in a bad dream. We are thousands of miles from home, and no one wants to help us. Monday night, the hotel finally connects a call to our room. It is a corporate rep from Liberty Travel in Jamaica. She tells us that she had a flight for us earlier in the day, free of charge. We were all guaranteed seats and we would of been home by now. She said she spoke to the manager of the hotel and told him that she wanted to come to the hotel and get us and the manager told her if she step foot on his property, she would be arrested. He assured her that he would tell us what was going on and we would call her. He never told us. It was like he was in on this whole thing. We get up to leave on Tuesday, and go to check out. The hotel tries to hand us a $400 phone bill.
I argued with them until they must of got sick of listening to me and told me to forget it. We get on our tour bus and hand the man our voucher with our names on it. We get on the tour bus to the airport, relieved that we would be on an airplane soon enough. The bus driver receives a call apparently from his 'supervisor' and tells us that we are not going home today. That we are going to be stuck in a Jamaican jail. He tells us that his supervisor told him to tell us that there was going to be 2 police officers meeting us at the airport to do further investigations. We get to the airport and decide to go to the police station. We don't want to just walk into the airport and wait for two supposed 'officers' to get us. We explain the whole story to a sergeant there and she calls our detectives handling the case. They tell her no officers should be meeting us. They never sent anybody. What they were going to try and do to us in the airport, I have no idea. We had to have police escort through the airport. Our vacation was a nightmare
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