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| El Mouradi Palace |  |  Address: BP 48 Port El Kantaoui | Hammam Sousse, Port El Kantaoui 4089, Tunisia
This fashionable resort boasts a beautiful beach, picturesque marina and excellent restaurants. With many new luxury hotels set right on the stunning beach, and attractions including a traditional Arab Souk, diving school and 36-hole golf course. The charm of this white and blue Tunisian style village never fails to enchant, take an afternoon stroll through the cobblestone streets to window shop, admire the boats moored in the marina or take a refreshing pause at one of the sidewalk cafes. | | Some of our readers photos of El Mouradi Palace / Portel Kantaoui
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| | Details: | | Male Adults: | 1 | Date: | May 2008 | | Female Adults: | 2 | Tour Operator: | Sunmaster Travel | | Number of Children: | 0 | Board: | Half Board |
| | Comments: | This is at best 4 star by European standards: it certainly does not measure up to typical UK ratings. We booked a 'suite' which was in need of updating: you'd call the room more 3 star that 4 star. To be fair, the pool area etc was excellent & you don't spend that much time in the room anyway.
Biggest downside to us was the buffet dinner arrangements. Let me qualify this: the hotel was approx 40% capacity during our week there (last week May 2008) and, as such, had we chosen to eat in the better restaurants (a la carte) then we would have been the only occupants (yes - that's right: no one ate there during our week!!) Clearly, I expect that during July/August then the options may be better as you will possible not be Billy-No-Mates. We simply do not like AT ALL a half hour turn round for dinner: we like to be served & enjoy a leisurely dinner over maybe 90 minuts or so. There is an excellent beachside restaurant called Cocunut Island and we dined there on our last night. Despite the location and name, I will recommend it! The Chateaubriand was to UK standards & with a bottle of Veiux Magon & other drinks came to an acceptable 161 TDN (approx £25 a head) BUT......
El Mouradi own most of this area inc this restaurant... we ate there at lunchtime & booked a table for 8.30 being assured that we could charge the meal to our room (they even needed our hotel/room number for the reservation).
However, after we had dined & came to charge the bill to our room then we were told that this was incorrect, and certainly no apology for the incorrect information we'd been given. Next: their credit card terminal connection was not working correctly - so our cards were declined. Next, they sent me up to the El Mouradi Club Hotel (that they were attached to) to pay but who would not take payment when I got there. Next I went back to our El Mouradi hotel (the Palace) & got sterling from my room, changed it at reception, then went back to Coconut Island and paid them cash. This took over an hour with my wife & duaghter laft in the restaurant and left us all thoroughly miffed with our last evening spoiled. Quite simply, El Mouradi have a localised monopoly (everything is El Mouradi.com this or that) but their customer service in this instance was below zero.
So, please do dine at the Coconut Island for quality dining....... but take plenty of cash ONLY to pay for it!
Evening entertainment: I'll be generous and say that it is preferable to shoving wasps up your backside, but - come on - who the hell wanys 1970's type Butlins entertainment these days? Certainly not us!
We did enjoy our week at the El Mouradi but will NOT return there. From the reports we've heard, then the Hannibal Palace sounds preferable. We will take three further holidays abroad this year but expect/want better than El Mouradi gave us: I don't want to sound snobbish as we met several people who had holidayed at El Mouradi Palace many, many times and were clearly quite happy with what they got in terms of food & entertainment. Disregarding food & entertainmemnt, then I can recommend El Mouradi Palace. Regarding food & entertainment, then I recommend you go elsewhere. Actually, it was a toss up between Sharm & El Kantoui and we opted for the shorter flight as it was half term with intensive A level revision for my daughter: I think we would have enjoyed Sharm more. It was still enjoyable,but could have been much better
Finally, to the manager of the Coconut Island, then I do hope that Mr El Mouradi reads this and sacks instantly: you certainly deserve nothing less.
Warthill
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