REVIEW BY: K Modan, Leicester - January 2010
I would like to say that the Novotel Palm is an excellent hotel and i cannot fault anything the colleagues the Guest Relation the Manager was incredible.
Our family holiday will definately be in this hotel next year if we can afford it.
To begin with when we booked our holiday it all went wrong my parents were booked for Maritim Royal penninsula naama bay through On The Beach but they ended up 45 minute walk from our hotel or a 10-12 minute taxi in the sister hotel.
My 14 year old brother was booked with me and it was very scary when i heard we were so far from our parents in a trange country only from fault of On The Beach.
We were very lucky that the colleagues and Guest Relation at Novotel Palm assured both of us and my parents that they would look after us in every possible way.
HATS OFF to ALL to say they were above and beyond call of duty.
The colleagues and guest relation need to be rcognised for this. We called it a holiday from hell apart from this hotel and colleagues. My mum is waiting for a response from On The Beach and Hotels4U and hoping she does not need to report this holiday from hell.
Once again we would like to thank Ahmed his colleagues Stephanie guest relation and to all at Novotel Palm for understanding and helping us throughout our stay.