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  You are here: Claims

Introduction to Specialist Legal Advice
Illness or Injury on holiday? click here to make an enquiry

We comply with the Solicitors’ Code of Conduct 2007. Any solicitor (or registered European lawyer) we refer you to is independent from us and will give you impartial and confidential advice. You are free to choose another solicitor (or registered European lawyer).

We have an arrangement with Irwin Mitchell Solicitors (IM) where we will introduce clients to them, and they pay us a quarterly payment. IM will provide legal services to you, subject to a merits assessment of your case. Under no circumstances will you be asked to reimburse IM for any of their payments to us.

Irwin Mitchell is completely independent of RealHolidayReports.com and will always act in your best interests. Our agreement with IM does not affect the advice they give you, which will always be impartial and confidential.

Irwin Mitchell Solicitors' (IM) award-winning International Travel Litigation Group (ITLG) has successfully recovered compensation for thousands of British holidaymakers injured in countries across Europe, the USA, Canada, the Caribbean, Africa, Asia, Australasia and elsewhere in the world.

With a team of over 40 English and foreign lawyers specialising in personal injury claims overseas, the ITLG is recognised as the "heavyweight champion" of overseas claims and has won record awards of compensation for many of our clients. Last year alone we won over £15,000,000 for clients who were ill or injured abroad.

Servicing clients needs from our offices around the country, the ITLG has unrivalled expertise in dealing with claims ranging from illnesses (including Salmonella, Campylobacter and Legionnaires disease) through to severe brain or spinal injuries.

The team have many years of experience in handling complex overseas legal claims and several of the team are either qualified foreign lawyers or are fluent in a number of foreign languages.

For free initial advice please call IM’s ITLG on 0870 1500 100 or for further information about our services, including case studies of some actual ITLG clients click here to make an enquiry or visit Irwin Mitchell, illness and accidents abroad

Have you ever suffered and accident or illness whilst on holiday that was not your fault?

Have you or a member of your family ever:

– Become ill due to the poor quality of the food or unhygienic conditions in your Hotel or Cruise Ship?
– Been involved in a accident that wasn’t your fault that you sustained at your hotel accommodation / hotel complex or cruise ship?
– Been injured at your hotel or in a road traffic accident, coach crash, boating or other accident abroad?

If the answer is ‘Yes’ to any of the above then you may be entitled to claim compensation from your holiday company or tour operator.

If you booked a package holiday then the tour operator has legal duties relating to all of the services that you booked as part of your holiday including:

– Aspects of the hotel accommodation, such as food and hotel facilities
– Air travel
– Cruises
– Coach or car transfers
– Excursions that were booked as part of the travel package

What actions can you take to help assist with your claim?

– Firstly, if you have suffered illness, seek appropriate medical attention both abroad and upon your return. If you have suffered illness, make sure you are tested for the presence of infection.
– If your complaint arises from your stay at a hotel or from other services which are part of a package holiday, make your holiday rep aware of any complaint immediately. Record all aspects of your complaints on a written customer complaint form…and keep a copy.
– If relevant, speak to other unhappy holidaymakers and exchange information and contact details. Take photographic and video evidence of the matters you are complaining about.
– Do not accept compensation payments on the spot and without the benefit of legal advice. Do not sign any document, which waives your right to pursue the complaint further.
– On return home, if your claim arises from a package holiday make a written complaint to the tour operator within 28 days.
– If you have been involved in a road traffic accident, report the accident to the local police
– Consult a Solicitor specialising in personal injury claims arising abroad.

Even if you have not followed the above advice, it may still be possible to successfully pursue a claim for compensation.

There are a variety of claims for compensation which you may be entitled to. These include:

– The loss of enjoyment of your holiday
– Diminution in value of your holiday
– Reasonable expenses not recoverable from your travel insurers.
– If you were injured or ill you can also claim compensation for any pain,
suffering and loss of amenity and associated losses such as past and future loss of earnings, the cost of care and assistance, medical expenses etc.

For free initial advice please call IM’s ITLG on 0870 1500 100 or for further information about our services, including case studies of some actual ITLG clients click here or visit Irwin Mitchell, illness and accidents abroad

"Irwin Mitchell is pleased to support the aims and objectives of RealHolidayReports.com and make payment in support of the organisation and publicity that it receives"
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